Returns

RETURNS & EXCHANGES

We allow merchandise to be returned within 14 days of the receipt of the merchandise, provided that the merchandise is in the same condition as when delivered; the item must also be determined by us to be saleable upon inspection.

If, based on our own assessment, we deem the returned product not to be in saleable condition nor in the same condition as delivered to you, we are under no obligation to agree to accept the product back for return nor to provide any refund.

In the case of all returns, we will charge a restocking fee of at least 10% of the original purchase price of the item being returned. We reserve the right to charge a higher restocking fee based on the condition of the returned product.

Additionally, the purchaser will be responsible for the costs associated with transporting the product back to one of our facilities for all returns, except in cases of even exchanges or in instances where a product is received in damaged condition. The original delivery fee is non-refundable.

The following items are not eligible for return:

Custom Orders:

Custom orders are made to your individual specifications and, therefore, are not eligible for return or exchange.

CANCEL MY ORDER

If you’d like to cancel an order that has just been placed or has not yet shipped, our Customer Support team can assist you. However, if your order is already in the process of being shipped to you, it’s no longer available for cancellation. If you want to cancel your order or have questions, please give us a call and we’ll see what we can do to help.

You can call us directly at 303-638-6885